Frequently Asked Questions

Ordering

How do I place an order? Browse the shop, add items to your cart and go to checkout. You will get an order confirmation by email once your payment goes through.

Do I need an account to order? No. You can check out as a guest. An account simply makes it easier to see your past orders.

Can I buy in bulk or wholesale? Yes. Some products show wholesale prices for larger quantities. For bigger or custom orders, send us a message through the contact page or WhatsApp.

Payment

How do I pay? All orders are paid online through Paystack, using a debit card, bank transfer or USSD. We do not offer pay on delivery.

Is it safe to pay on the website? Yes. Payments are processed by Paystack. We never see or store your card details.

My payment went through but I did not get a confirmation. What should I do? Check your spam folder first. If you still cannot find it, contact us with your name and the time you paid and we will confirm your order.

Delivery and pickup

Where do you deliver? We are based in Ibadan, Oyo State, and deliver across Nigeria. The delivery fee depends on your state and is shown at checkout before you pay. See our Shipping & Delivery page.

How long does delivery take? Orders within Ibadan usually arrive faster than orders to other states. We will share an estimate when we confirm your order.

Can I pick up my order? Yes, pickup is available. We will share the pickup details when your order is ready.

Products

Are your products medicines? No. Our herbs, roots, powders and oils are natural products. They are not intended to diagnose, treat, cure or prevent any disease. Please speak to a qualified health professional before using any herbal product, especially if you are pregnant, breastfeeding, taking medication or have a health condition.

How should I store my products? Keep them sealed, in a cool, dry place away from direct sunlight, and out of reach of children.

Returns

Can I return an item? We accept returns only for items that arrive damaged or are not what you ordered. Items must be unopened and reported within 48 hours of delivery. See Returns & Refunds.

Contact

How do I reach you? Email contact@leyiherbsmarket.com, call +2349161199086 or chat with us on WhatsApp at +2349161199086.